IMPORTANT – PLEASE READ

1. INTRODUCTION
   1.1. These Terms and Conditions govern the supply of products sold by Keysoe International Ltd (13033311), Church Road, Keysoe, Bedfordshire, United Kingdom, MK44 2JP (we and us) to the customer (you).
   1.2. All orders placed by you and purchases of products from us via our website are based on these Terms and Conditions and are subject to acceptance by us providing the products to you, at which point a legally binding contract is constituted between you and us.
   1.3. The processing of your payment does not constitute legal acceptance of your order.
   1.4. For the purposes of these terms and conditions products are food items purchased such as celebration cakes, bakes and afternoon teas which are purchased online and provided by Keysoe Café.
   1.5. It is your responsibility to familiarise yourself with these Terms and Conditions. If you do not understand or have any questions relating to these Terms and Conditions you should contact us without delay for clarification using the contact details set out below at clause 12.
2. ORDERING DETAILS
   2.1. On our website, you may place an order to purchase a product advertised for sale by following the onscreen prompts after clicking on the item you wish to purchase. You will have an opportunity to check and correct any input errors in your order up until the point at which you place your order by clicking the “Payment” button on the checkout page.
   2.2. All orders placed by you and purchases of products by you from us are subject to acceptance by us (as described in clause 1.2). We may choose not to accept your order or purchase for any reason and will not be liable to you or to anyone else in those circumstances.
   2.3. A lead-time will apply to these products, and this will be detailed on our website.
   2.4. Where we accept your order, we have a legal duty to supply products that are in conformity with these Terms and Conditions.
3. PRICE & PAYMENT INFORMATION
   3.1. The price payable for the products you purchase is as set out on our website at the time you submit your order.
   3.2. We also reserve the right to change the price of products at any time due to market conditions, but we will confirm the prevailing price with you before accepting your order. We are not obliged to accept your order for such products and may decline it or limit the order quantity.
   3.3. Occasionally, we advertise products at a promotional price; you must quote the relevant promotion code, otherwise you may be charged the full price.
   3.4. Occasionally, an error may occur, and products may be either incorrectly priced or described in which case we will not be obliged to supply the products at the incorrect price or in accordance with the incorrect description or at all. We reserve the right to correct any errors from time to time. We will at our discretion either cancel your order and refund the price you have paid or use reasonable endeavours to contact you and ask you whether you wish to continue with the order at the correct price or correct description. If we are unable to contact you or you do not wish to continue with the order at the correct price or correct description, we will cancel your order and refund the price you have paid.
   3.5. We must receive full payment for the total cost of the products you purchase before your order can be processed unless we have agreed otherwise in advance in writing.
   3.6. Payment can be made by most major credit or debit cards, or PayPal by completing the relevant details on the checkout page.
   3.7. By using a credit/debit card to pay for your order or purchase, you confirm that the card being used is yours or that you are authorised to use it. By using PayPal, you confirm that the PayPal account being used is yours.
   3.8. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. All PayPal payments are subject to authorisation by PayPal. If the issuer of the card or PayPal refuses to authorise payment we will not accept your order or purchase, we will not be obliged to inform you of the reason for the refusal, and we will not be liable for the item not being delivered or provided to you. We are not responsible for the card issuer or bank charging the holder of the card because of our processing of your credit/debit card payment in accordance with your order or purchase or if PayPal charges you for making the order.
   3.9. We recommend that you do not communicate your payment card details or PayPal details and password to anyone, including us, by email. Subject to clause 9.4, we cannot be responsible for any losses you may incur in transmitting information to us by internet link or by email. Any such loss shall be entirely your responsibility.
   3.10. If you are a business customer (which means anyone who acts inside the course of their business, trade or profession), you are responsible for all orders placed by your employees and for any purchases made on cards issued to you and we are not bound by any individual order limit you may impose on your employees.
   3.11. If you are a business customer, you may not withhold payment of any invoice or other amount due to us by reason of any right of set off or counterclaim, which you may have, or allege to have.
   3.12. We shall be always entitled to set off any debt or claim which we may have against you against any sums due from us to you.
   3.13. The format of our receipts and invoices to you will solely be dictated by us.
4. PRODUCTS
   4.1. Products are homemade at Keysoe Café and are provided fresh or frozen depending on the option purchased.
   4.2. Some products may contain or come into contact with WHEAT, EGGS, TREE NUTS, and MILK or other allergens. Allergen information for all products will be shown on our website and on the product label. We cannot be responsible for any incidents involving personal food allergies.
   4.3. If the product is provided frozen, you must follow the defrosting instructions provided.
   4.4. Products should be consumed by the used by date shown on the product label.
   4.5. We reserve the right to amend a recipe for a product at short notice in the event of any shortages of key ingredients. Any substitutes will always be of equal or better quality and in line with specific allergen requirements.
   4.6. As these products are hand-made there may be slight variations in appearance to the illustrations shown on the website.
5. COLLECTION & OWNERSHIP
   5.1. Except in exceptional circumstances (as contemplated in clause 10), we aim for the products to be ready for collection in accordance with your order and within the stated collection time.
   5.2. Products are to be collected from Keysoe Café, Keysoe International Ltd, Church Road, Keysoe, Bedfordshire, United Kingdom, MK44 2JP on the agreed date and at the agreed time.
   5.3. Time of collection by you is the essence of this contract.
   5.4. If your order has not been collected within this time, we will try to contact you to reconfirm collection arrangements. If we are unable to contact you or are unable to establish that the products are going to be collected, after 48 hours we will cancel your order. As the products are made to order you will not be entitled to any refund in this instance.
   5.5. We will not be held responsible for any reduced shelf-life of the product due to late collection.
   5.6. Upon collection of the products, the products shall be at your risk and liability.
6. ORDER AMENDMENTS
   6.1. Following placement of your order, should you wish to make any changes, please contact us using the contact details in clause 12.
   6.2. We will try our best to accommodate changes requested. However, we are unable to accept changes within the 7-day period before the order is due for collection.
   6.3. Depending on the change requested, an additional charge may be applied and shall be payable in accordance with these terms and conditions.
   6.4. In addition to the costs incurred to make the change, we reserve the right to charge an administration fee of £10.
7. CONSEQUENTIAL COSTS
   7.1. We made every effort to create our products in line with your expectations. In the unlikely event that this does not occur, we will take reasonable steps to rectify the situation and ensure that you have products you are happy with. However, if you are not entirely satisfied with your purchase please contact us using the contact details in clause 12.
   7.2. We do not accept any responsibility for consequential costs or emotional distress due to errors with any of our products.
   7.3. This does not affect your statutory rights.
8. CANCELLATIONS
   8.1. We can only guarantee a full refund of your order up to 14 days prior to the collection date.
   8.2. Please note if you cancel between 14 days and 7 days prior to the collection date you will receive a maximum of 50% of the order total.
   8.3. In the event of cancellations less than 7 days prior to the collection date we reserve the right to retain the total value of the order to cover costs.
   8.4. If you place an order for collection between 14 days and 7 days, you acknowledge that you are ordering in a reduced cancellation period, and any subsequent cancellation will be subject to clause 8.2 or clause 8.3 as applicable.
   8.5. If you place an order for collection within 7 days, you acknowledge that you are ordering in a non-cancellation period, and any subsequent cancellation will be subject to clause 8.3.
   8.6. Once you order has been fulfilled no amendments or cancellations can be made.
9. LIABILITY
   9.1. If you purchase products from us as a consumer (which means anyone who acts outside the course of their business, trade or profession), to the extent not prohibited by law, we accept no liability for any:
   9.1.1. loss which is not foreseeable (loss is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you and we entered into our contract);
   9.1.2. loss which arises when we are not at fault or in breach of these Terms and Conditions; and
   9.1.3. business loss (which includes loss of profits, loss of business, contracts, goodwill, business opportunity and other similar losses, as well as business interruption).
   9.2. Without prejudice to clause 7.1, if you are a business customer we shall not be liable to you (whether in contract, tort (including negligence), breach of statutory duty or otherwise)for any: (i) loss of profits, business, contracts, goodwill, business opportunity and other similar losses, or any business interruption; or (ii) indirect or consequential loss, neither will we be liable to you for any other loss which is not a foreseeable consequence of us being in breach of these Terms and Conditions or our legal duties.
   9.3. If you are a business customer, you acknowledge and agree that these Terms and Conditions constitute the entire and only agreement between us.
   9.4. Nothing in these Terms and Conditions is intended to affect your legal rights if you are a consumer, nor is it intended to exclude or limit our liability to you for fraud, fraudulent misrepresentation, for death or personal injury resulting from our negligence or for any other liability which cannot be limited or excluded as a matter of applicable law.
   9.5. If you are a business customer and subject to clause 9.4, we will not be responsible to you or, if you are undertaking work for another person, to any other person, for the use of our Products. Accordingly, if you are a trade customer, you hereby agree to hold us harmless from and indemnify us against any liability associated with, any claim or allegation that we are responsible for any failings in the Products that we supply.
10. FORCE MAJEURE
    10.1. We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered herein or for any other liability, in each case that is caused by any event or circumstance beyond our reasonable control (including, without limitation, accidents, extreme weather conditions, fire, explosion, flood, storm, earthquake, natural disaster, epidemics or pandemics, failure of telecommunications networks, loss of utilities / services, inability to use transport networks, mechanical failures, acts of God, terrorist attack, war, civil commotion, riots, strikes, lockouts and other industrial disputes, acts or restraints of Government, and imposition or restrictions of imports or exports).
11. GENERAL
    11.1. If any provision of these Terms and Conditions (including any provision in which we exclude or limit our liability to you) is found to be invalid, illegal or unenforceable, the validity, legality or enforceability of the other provisions of these Terms and Conditions and the remainder of the provision in question shall not be affected. Our contract shall be governed by and interpreted in accordance with English law.
    11.2. All images used are for illustrative purposes only. Individual features such as sizes, design or colours may vary. Images are indicative of the quality and style of the Products described and may not represent wholly the actual Product supplied.
12. CONTACT DETAILS
    12.1. If you wish to make an order, cancel or discuss your order, or make a complaint with respect to your order, please contact us by post at Keysoe International Ltd, Church Road, Keysoe, Bedfordshire, United Kingdom, MK44 2JP, or by email at info@keysoe.com , or by phone on +44 (0)1234 708400.
13. AMENDMENTS TO TERMS AND CONDITIONS
    13.1. We reserve the right to amend these Terms and Conditions. Any changes will be posted on our website.
14. DATA PROTECTION & PRIVACY POLICY
    14.1. We collect personal information such as name, address, and payment details to process your order. This information is protected under the Data Protection Act 2018 and GDPR.
    14.2. Our website includes links to third-party website applications including Stripe and WooCommerce for payments. Clicking on those payment links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
    14.3. When you provide us with personal information (whether purchasing from us or registering with us or otherwise) by doing so you agree to our  Privacy Policy in its entirety.
15. DISPUTES
    15.1. If any dispute arises between us in relation to these Terms and Conditions, we shall use our reasonable endeavours to consult or negotiate with you in good faith to resolve such disputes.
16. ENFORCEMENT
    16.1. No failure or delay to enforce our rights under these Terms and Conditions, should be construed as a waiver of our right to do so.
17. LAW
    17.1. These Terms and Conditions and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law.
    17.2. In the event of a dispute relating to these Terms and Conditions, any contract we have with you or any other claim you may have against us (including in negligence) you irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Conditions.
    17.3. Each of the paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain full and in force.